Shipping policy

SHIPPING POLICY

Thank you for shopping with Barbie's Lab. Below you'll find everything you need to know about how we ship your bl care order.
 
ORDER PROCESSING
Every bl care product is prepared and packed especially for your order. Please allow 2–3 working days for your order to be prepared after payment. Orders placed on weekends or public holidays are processed on the next working day. You'll receive a confirmation email when your order is placed, and another email with your tracking link once it has been shipped.
 
DELIVERY TIMES
Total delivery time = preparation time + shipping time. All times are in working days.
Netherlands: usually 5–7 working days in total.
Belgium, Austria, Denmark: usually 6–8 working days in total.
Germany, France and other EU countries: usually 7–14 working days in total, depending on the country.
United Kingdom: usually 6–10 working days in total.
United States: usually 4–8 working days in total.
 
WHERE WE SHIP
We ship to all countries in the European Union, the United Kingdom, the United States, Norway and Switzerland.
We currently ship to mainland addresses only. Unfortunately, we can't deliver to islands.
Some products, such as Acne Spot Care and the Acne Care Gift Box, can't be shipped to the United States.
Are you outside these countries? Contact us and we'll see what we can do.
 
SHIPPING COSTS
All shipping costs include VAT.
Netherlands: €8.95 (incl. VAT). Free shipping on orders over €75.
European Union: €8.95 (incl. VAT). Free shipping on orders over €75.
United States: €8.95 (incl. VAT). Free shipping on orders over €75.
United Kingdom: €12.95 (incl. VAT). Free shipping on orders over €100.
Norway and Switzerland: €17.95 (incl. VAT)
The shipping costs for your order are shown at checkout before you pay.
 
CUSTOMS AND IMPORT DUTIES
Orders within the European Union have no customs fees.
Orders to countries outside the European Union (such as the United Kingdom, the United States, Norway and Switzerland) may be subject to import duties or taxes charged by the destination country. These costs are paid by the receiver and are not included in our prices or shipping costs.
 
TRACKING YOUR ORDER
Every order is shipped with tracking. As soon as your order leaves us, you'll receive an email with your tracking link so you can follow your package.
 
DELAYS
All delivery times are estimates. Delays can occasionally happen due to carriers, customs processing, weather or busy periods such as holidays. If your order hasn't arrived within the expected time, please contact us and we'll help you.
 
WRONG OR INCOMPLETE ADDRESS
Please check your shipping address carefully before placing your order. If a package can't be delivered because of an incorrect or incomplete address, we'll contact you to arrange a solution. Additional shipping costs may apply.
 
DAMAGED OR MISSING ITEMS
If your package arrives damaged, or an item is missing, please contact us within 7 days of delivery at info.barbieslab@gmail.com with your order number and a photo of the package and products. We'll find a solution as soon as possible.
 
PARTNER AND WHOLESALE ORDERS
Larger orders take longer to prepare. Delivery times for partner and wholesale orders are confirmed with you personally.
 
QUESTIONS
If you have any questions about shipping, please contact us:
Barbie's Lab (bl care)
Houtveldweg 1126, 1507 ES Zaandam, Netherlands
info.barbieslab@gmail.com
+31 6 29339390